Due to “finite” imprint areas, we reserve the right to resize your logo (imprint instructions) in order to fit it into the imprint area of the item ordered; regardless of what size you submit your imprint instructions or logo.
However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork canvas itself) we will comply, providing it does not exceed the maximum imprint size of the item ordered.
For example, if your logo is 1” x 1” (the size of a quarter), and you order a one color imprint on 11oz mugs, normally we would enlarge the logo to the maximum imprint size of that process on that mug. (In this case 2.75” x 2.75”)
However, if you request that we print your logo 3.5” x 3.5”, we will be unable to comply with your request, as that exceeds our maximum imprint size on that particular mug. Another example is if you request a 2” x 2” logo, and your imprint is rectangular in size, we will not be able to print the logo as you request.