* Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.
* Claims must be submitted IN WRITING by opening a "Ticket". You may access the Ticket System on our website by clicking on "Contact" and then "SUBMIT TICKET". Click on the appropriate area of concern, and open only " one " ticket, providing us with all the necessary information. (Example: wrong item, incorrect imprint, incomplete order, broken items etc)
* Attach digital image(s) to your ticket depicting the problem at hand. Please send us GROUP IMAGES if the problem exists on more than one item. This is very important, as we will need a visual of ALL affected items in order to respond accurately.
* If unable to provide a photograph, you may ship us an "in-hands" sample of the product instead. (The address is under "Contact Us".)
* Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.
* If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.
* All redos will ship via UPS Ground. If you require expedited shipping, you will be responsible for those charges.
Note that we will only redo the affected items over 10% when the order consists of over 144 pieces. If the order consists of less than 144 pieces, we will simply issue a credit for the affected pieces.