F.O.B. Shipping Point: Miami, Florida. Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or LTL Freight, depending on the destination and weight/size of the shipment. LTL Freight offers curbside delivery only. If you require inside delivery, please contact our Sales Department prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons and all LTL Freight shipments are palletized and shrink-wrapped. Orders shipped via FedEx will receive an automated e-mail with tracking information once shipment leaves our facility.

Once an order has left our facility, Discount Mugs will not be responsible for any delays caused by shipping companies. If shipping is delayed on a paid rush order, that portion of the shipping charges will be credited back.

Discount Mugs will not be held responsible in the event the customer is not available for delivery or the customer refuses delivery.

Discount Mugs is a web-based business and does not offer order pick-ups, all orders must be shipped from our facility.

We do not deliver to PO Boxes, APO or FPO addresses.