F.O.B. Shipping Point: Miami, Florida.
Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.
If the order is being shipped via Fedex, then once the order is ready to ship out, you will receive an automated email with a “tracking number” from Fedex.
Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.
*Production time + Shipping time = Delivery time
All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or Motor Freight, depending on the destination and weight/size of the shipment. Motor Freight offers curbside delivery only. If you require inside delivery, please call our Sales Team at 1-800-569-1980 to make arrangements prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons, and all motor freight shipments are palletized and shrink-wrapped. We do not deliver to APO/FPO addresses. All package orders will be shipped via FedEx.
Fedex will not deliver to some APO/FPO addresses.
Once the order has left the warehouse, Discount Mugs will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an “expedited” shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY FEDEX.
Discount Mugs will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.*
Discount Mugs is a web-based business and does not offer order pick-ups to any of our clients, Discount Mugs products are to be delivered only.
If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. This type of delivery may incur additional charges.